 |
PAYMENT POLICY
--------------------------------------------------------------------------
→ What forms of payment are accepted?
← We prefer PayPal (which allows you to pay with your credit card, even if you don't have a PayPal account), as it is the fastest method of payment, and allows us to ship your order as soon as possible! However, if online payment is not an option, we do accept money orders or personal checks, but keep in mind that we cannot ship your item(s) until the money order/check arrives, thus delaying the shipping of your item(s). Sorry, but we do not accept COD's.
→ When is payment due?
← Payment is expected immediately if paying via paypal. If paying by check or money order, payment is expected to arrive within 7 business days. Any items not paid for within this time frame will be relisted for someone else to buy, and the initial sale will be canceled. Items will not ship out until payment has been received. If you have placed a Custom Order which required 1/2 of the payment up front, and decline to pay the remaining balance within 4 days after production is complete, the item(s) will not be shipped and the payment previously received will be forfeited.
→ Is it possible to cancel my order?
← If you have requested a Custom Order which required 1/2 of the payment up front and you wish you cancel your order after production has begun but before it has shipped, you will forfeit the payment previously received. If you wish to cancel your order AFTER it has been shipped, when you receive the package please mark it "RETURN TO SENDER". When we have received the returned package we will refund you your payment minus half and the cost of shipping.
If you have placed a regular order and wish to cancel it before you have paid, no harm, no foul. Just let us know and we'll take care of it. If you have already paid but your order has not shipped, we can refund your money immediately through paypal. It may take a few days to appear back in your account though, just FYI. If you wish to cancel your order AFTER it has been shipped, when you receive the package please mark it "RETURN TO SENDER". When we have received the returned package we will refund you your payment minus the cost of shipping.
SHIPPING POLICY
--------------------------------------------------------------------------
→ Do you ship internationally?
← Yes! We are happy to offer worldwide shipping via USPS First Class Mail International Parcel. Insurance is available for an additional fee. If you are interested in upgrading your shipping method to allow for faster receipt, please contact us. We reserve the right to upgrade to Global Priority with insurance if the value of the package is very high. If you have any specific instructions for customs forms please let us know.
Please be aware your country may charge an additional customs duty and/or import taxes, for which we are not responsible.
Please also be aware that as the seller we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country.
→ How are items packaged for shipping?
← We re-use packaging when possible-- if that's a problem, let us know! Journals are gift wrapped and then wrapped in bubble wrap, and shipped inside padded envelopes. If you require special packaging, please let us know and that can be arranged.
Additional gift wrapping and cards are available for all orders for an additional fee. Just send us an email to let us know what it is that you'd like, and we'll work something out!
→ When do you ship, and how long will delivery take?
← If you've ordered a ready-made item, it will ship as soon as payment has been received and been cleared (the payment can sometimes take a few days to clear). Barring extraordinary circumstances and if there are no Custom Orders in line in front of you, we ship Custom Journal Orders and made-to-order orders within five business days of receiving payment, though most often it is shipped by the fourth day. You will be notified when your package has been shipped, and will also be told in advance if your package will take more than five business days to ship.
All packages shipped within the US are shipped via Media Mail, and are NOT insured unless you email us to add this as an option. First Class International Mail can also be insured for an additional fee-- please send us an email to request a shipping quote. If you need your package faster, email us and we can discuss shipping it via UPS overnight or 2 Day for an additional fee.
Usually packages shipped within the US will take 3-8 business days to arrive. To give you an idea, when we ship from Austin, TX to Louisville, KY it takes minimun three days, and generally not more than five days.
Shipping in the US will include a tracking number that we will E-mail you right after we ship the item(s).
→ What happens if my package is damaged or lost during shipping?
← We send out all shipments within the US with Delivery Confirmation. If you are in the US and have not received your package after 20 business days, please let us know and we will send you a replacement and file a claim on it for ourselves-- ordinarily it shouldn't take anywhere near that long for you to receive your package, unless it's during the holiday season. Please keep in mind that First Class International packages are NOT insured unless you request otherwise and pay an additional fee, and they may take up to three months to arrive if they are waylaid in Customs (← love those guys, don't you? :/ ). Normally this is not the case, but it can happen. As an example, shipping from Austin, TX to London, Great Britain generally takes right at ten business days if the package is not held up in customs.
We reserve the right to upgrade shipping to include insurance if the value of the package is very high.
If your item is damaged during shipping, please send us an email and photos of the damage, and then ship the item(s) (in its/their original packaging) back to us within 10 business days from the date of receipt. If the item(s) are in stock, we'll ship your replacement as soon as we receive the damaged item, and will file a claim with USPS to recover our losses. Otherwise, the replacement(s) will take up to four days to ship out after we receive the damaged item(s). Your photos of the damaged item(s) allow us to expedite our claim.
→ Local Shipping:
← If you live in or near Austin, Texas (think Pflugerville or Round Rock) and would like to save money on shipping, let us know before you check out, and we can set a date, time, and place for pick-up :)
REFUND POLICY
--------------------------------------------------------------------------
→ Refunds & Exchanges:
← Unless there is proof that a listing was made in error (i.e. the wrong colors use in Journal, etc. was portrayed in the listing), we do not accept refunds or exchanges-- all sales are final. We take great care to make sure all photos are as accurate in color as possible, but variations in monitors may make colors slightly different between your screen and ours. Posted photos are always taken in natural light and then color-corrected to make sure that they represent the real-life color. If you have any doubts as to which photograph is most true to real life, just ask!
→ Repairs
← If an item is in need of repair or mending you may mail it back to us and we will fix it and send it back. Repaired items are returned to you by USPS Media Mail if you live in the US, and USPS First Class if you live elsewhere, without insurance. If you require insurance on the return trip, it is available for an additional fee. For returns, you pay the shipping to us, and we will pay for the shipping back to you.
ADDITIONAL INFORMATION
---------------------------------------------------------------------------
→ Do you make custom orders?
← Yes! Custom Orders are the reason we created our shop, and we're always more than happy to make them! We can either make a reproduction of an item we've previously made, or we can make a custom design to your specifications.
Custom Order Procedure:
-------------------------------
Send us an email to begin discussing a custom order, and at this point we'll add your name to the Custom Order List. After we’ve settled on a design then we'll give you a quote. For custom designs (something we haven't made before), when at least 50% of the total payment is received we'll start working. This allows us to purchase materials that we don't currently have on hand. We'll let you know ahead of time about how long it's going to take to complete your item. Typically a custom Journal will take up to five days to complete, and additional time if there are other Custom Orders ahead of yours.
Once everything is done we’ll put your item(s) up as a custom listing and we'll send you the link. From there, you can check out with your Custom and any other items you wish to purchase. We’ll invoice you for any unpaid costs and will mark your item as paid after the final 1/2 of payment has been received.
If a custom order is not claimed after 10 days, we reserve the right to relist it in the store for general sale. Please contact us if there are special circumstances that prevent you from paying for your item promptly-- we're very understanding and don't mind holding it for longer so long as you give us a heads-up!
Custom Order FAQs
-------------------------
→ How many custom orders can I request at a time?
← At this point in time, as many as you'd like! However, that may change in the future, if we end up with a lot of other things on our plate, or a really long waiting list for Custom Orders.
→ When do I pay for my custom order?
← Once you have signed up for an item and we quote you a price, 50% of the payment is expected before work can begin on a custom design, if it's something we haven't created before or no longer have supplies for. This helps to cover the cost of sourcing/special ordering any materials and helps create a shared investment in the project. We will invoice you for the remainder of the cost after checkout and will manually mark your item as Paid after the final payment has been received.
→ Can I cancel/change my custom order?
← You may cancel your item at any time before we start working on it, for no charge. Once we have begun to purchase materials (if needed) or assembling, we expect our customers to honor their end of the agreement and purchase the Custom Order. You may also change what item you would like to have made, again, up until the point when we have begun sourcing materials or assembling the order.
If you wish you cancel your order after production has begun but before it has shipped, you will forfeit the payment previously received. If you wish to cancel your order AFTER it has been shipped, when you receive the package please mark it "RETURN TO SENDER". When we have received the returned package we will refund you your total payment minus half and the cost of shipping.
→ Is there an additional fee for custom orders or recreations?
← Yes. In order to be fair to both ThePurpleLaugh and our customers (as a high volume of Custom Orders means that we often have less to purchase off the digital shelf), ThePurpleLaugh has implemented a sliding Custom Order fee. This fee varies with the complexity of the assignment; most times it will be between $3-$8 and will be added to the final price of the item. This fee helps to cover the time spent developing a custom request, responding to emails, taking photos of ideas, sourcing and ordering special materials, and reworking the design to meet our customers’ approval. As always, we will be upfront about the cost of Custom Items during the design process (if we forget, please ask!).
***We reserve the right to waive the fee for a reproduction of a previously sold item, or a reproduction with minimal changes (such as “I would like this journal, but with this color ribbons/bookmarks instead”, or "this Journal, but with these headband colors instead"). The application or waiving is utterly at our discretion based on the number of changes/time discussing the specifics of the item.
→ I saw a sold order I liked. Can you recreate it for me?
← If it was something that ThePurpleLaugh created, sure! We will happily make another to your specifications, providing we have the materials. If it was a Custom design made in collaboration with another customer, maybe-- we can ask the customer who owns the design if it can be recreated, as custom designs belong to the person that contracted them. Keep in mind they have every right to refuse, but we could work together to design something similar, just not an exact replication. If you are unsure if an item can be recreated for you, please contact me!
Miscellaneous Info:
-----------------------
→ Please be aware, there will be an addition of 8.25% Sales tax added to every order. We don't like it either, but we have to collect it :(
→ We offer discounts when items are bought in bulk-- send me an email and we can work out the details :)
→ If you have a good experience, please leave positive feedback! If you have a bad experience, however, please email us first so that we can make it right. We want you to be 100% happy with your purchase!
|
